DELIVERY

How much is shipping?
Shipping Australia wide is a flat rate of $9.95 for any order under $99. Orders over $99, shipping is free.

For international shipping, see below rates:

China – $18.00 (8-12 days)
NZ – $15.00 (5-8 days)
UK – $16.00 (15 days)
USA – $16.00 (15 days)
Italy – $25.00 (15 days)
France – $16.00 (15 days)
Japan – $20.00 (15 days)
Malaysia – $20.00 (15 days)

How long will it take for my order to arrive?
Depending on your location, your order should arrive within 1-3 business days from the date your
order is placed.

Does your company offer express delivery?
No, we do not offer express delivery.

What countries do you ship to?
We ship to Australia, New Zealand, United States of America, United Kingdom, Italy, China, France, Japan and Malaysia. Shipping times vary for each destination.

RETURNS

What is your return policy?
We accept returns within 14 days of delivery date if the item is in the same condition and original packaging that the item was received in.

How do I return an item?
Please contact us via info@31mins.au to initiate the return process.

Are there any charges for returning an item?
Yes, return shipping costs are the responsibility of the customer.

TERMS AND CONDITIONS

1. All sales are subject to availability.
2. All orders must clearly state the customer's address and contact information.
3. Prices and product availability may change without notice
4. You, the customer, are solely responsible for all product packaging and delivery costs.
5. We, the company, will not be liable for any losses or damages that occur due to incorrect address
information.
6. We, the company, reserve the right to cancel any order at any time.
7. We, the company, are not responsible for delays in delivery or arrival of parcels due to incorrect
addresses or other factors outside of our control.
8. We, the company, reserve the right to change these terms and conditions at any time without prior
notice.

STANDARD SHIPPING RULES FOR AUSTRALIA

1. All orders must include the customer’s correct address and contact information.
2. Shipping fees are based on the size, weight, and destination of the package.
3. All orders should be shipped within 2-3 business days after payment is received.
4. We are not responsible for delays in delivery or arrival of parcels due to incorrect addresses or
other factors outside of our control.

STANDARD TERMS AND CONDITIONS FOR STRIPE PAYMENTS

1. All payments made through Stripe will be charged to the customer in their local currency.
2. All payments made through Stripe must be made through a valid credit card or other payment
method accepted by Stripe, such as Apple Pay or Google Pay. Any payments that are made through
an invalid payment method will be refunded.
3. All payments must be made within 14 days of the invoice date.
4. All payments are final, non-refundable, and non-transferable.
5. We, the company, reserve the right to refuse any payment made through Stripe that appears
suspicious or fraudulent.
6. We, the company, reserve the right to change these terms and conditions at any time without prior
notice.